This product has been manufactured and tested to the highest quality standards by RedGuard Diversified Services, LLC, dba Survive-a-Storm Shelters (SAS) is warranty covers defects in material or workmanship for new products. is warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing our products from authorized dealers, retailers, or resellers, or through our website may obtain coverage under our limited warranties.
We warrant this product against defects in material or workmanship as follows: We will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service, and maintenance. If we are unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, we may elect to refund the purchase price in exchange for the return of the product.
The warranty is in effect for the lifetime of the product from the documented date of purchase as established by a written sales order or receipt. In order for this warranty to remain in force after the first anniversary of purchase, the purchaser must within 30 days of each anniversary of purchase, submit to the manufacturer a minimum of five color photographs showing the exterior of the door, the stairway(s) if an underground safe room, the door hinges, the floor, and the sidewalls of the safe room. Purchaser should take special care to photograph any damage to the safe room so that the manufacturer may, at its sole and exclusive option, take steps to mitigate such damage.
Our warranty does not cover any problem that is caused by: A. Conditions, malfunctions, or damage not resulting from defects in materials or workmanship. B. Conditions, malfunctions, or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident, or alteration. C. Accessories, connected materials, and products, or related products not manufactured by us.
We will only provide coverage under this warranty if proof of purchase can be established to its satisfaction through receipt or sales order.
Defects in the installation will be covered under this warranty only if the product is installed by the manufacturer or factory-authorized installer. is warranty is void if, in the sole and exclusive assessment of the manufacturer, the product has been altered or modified in such a way
as to affect the structure or soundness of the product or if such alterations or modifications are found by the manufacturer to have contributed to the failure of the product.
To obtain service under this warranty, please Warranty Claim contact us by writing at the following address:
Survive-a-Storm 1207 Sunset Drive Thomasville, GA 31792
In your claim, please provide a copy of the original proof of purchase including the address at which the product is situated. Provide your contact phone number along with an e-mail address (if available), a written description of the problem, and photographs depicting the defect in materials or workmanship. You can expect to hear from a representative of our company within two weeks of receipt of your warranty claim.
The manufacturer specifically disclaims and will be held harmless for any incidental or consequential damages, including but not limited to, loss of use of the shelter and any injury or loss that may arise pursuant thereto.
Purchaser acknowledges receipt of this warranty at the time of purchase and agrees to be bound by the terms and conditions included herein. Any dispute arising from this Limited Lifetime Warranty shall be adjudicated in the County of THOMAS State of GEORGIA, USA. is warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Our warranties do not affect any additional rights consumers have under laws in their jurisdictions governing the sale of consumer goods. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in our warranty may not apply. You may be required by law to give us a reasonable opportunity to correct or cure any failure before you can bring any action in court against us under the Magnuson-Moss Warranty Act.
NOTE: Manufacturer's policies supersede those of Home Power Direct
How will I know my order is confirmed?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
When will my card be charged?
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
When will I know my order has shipped?
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to email@example.com or call us at (678) 403-6021
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (678) 403-6021, or email firstname.lastname@example.org any time.
Cancellations of Custom Orders
In the event, you have made a custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
If you have not received a product, or have an issue with a product that you did receive,please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
If you have questions, please send an email to email@example.com or call us at (678) 403-6021