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I installed a Rave 2 stairlift yesterday. It arrived well packed and with all of the needed parts. It took less than 3 hours for the installation. If you are reasonably handy you can easily do it. Make sure to have all the recommended tools on hand, including the extension bit for your drill/driver. I would also recommend a rubber hammer. Be sure to watch the video on measuring for your stairlift before ordering. My biggest fear was that my measurements might be off, but everything was dimensionally correct. Also watch the installation video on youtube ("How to Install the AmeriGlide Rave 2 Stair lift"). That was easy to follow and more straightforward for me than the installation manual. A few of the components are heavy. If possible, it may be easier to unbox in your garage and then carry pieces in individually. I ordered online and didn't need to call anyone for help so I can't comment on that side of the transaction. The unit performs well so I am certainly satisfied considering the reduced DIY cost. My only comment is that an email and shipment tracking number would have been appreciated. I had no idea when it would show up. I think this should be an automatic communication.
After reviewing stair lifts from several manufacturers and retail sellers, we chose the AmeriGlide Rave 2 for quality, price, and little need for future servicing compared to some brands. The sales rep was knowledgeable and came out and measured accurately. The installer expertly put in two lifts in just over 1.5 hours, including time to explain the remotes and have us try the units. Very pleased!