Water Travels Through 12 Stages of Filtration:
STAGE 1 - Water travels through a 5 micron solid carbon cartridge for removing volatile organic carbon compounds (VOC's), insecticides, pesticides and industrial solvents and traps particles larger than 5 micron including sediment, silt, sand and dirt. It also helps to extend the life of the system.
STAGE 2 - Water passes through a 0.020 micron Ultrafiltration (UF) membrane. Ultrafiltration (UF) is an important purification technology used for the production of high-purity water. UF is effective for the removal of colloids, proteins, bacteria, viruses, parasites, protozoa and pyrogens (e.g., gram-negative bacterial endotoxins), other organic molecules larger than 0.2 micron, and most other water contaminants known today.
STAGE 3 - Water flows through pre one - micron filter pads (1 micron equals 1/25,000th of an inch), which removes suspended particles such as silt, sediment, cyst (Giardia, Cryptosporidium), sand, rust, dirt, and other undissolved matter.
STAGE 4 - Water passes through granulated activated carbon (GAC). GAC is universally recognized and widely used as an effective adsorbent for a wide variety of organic contaminants, such as chlorine, chemicals linked to cancer (THM's, benzene) pesticides, herbicides, insecticides, volatile organic compounds (VOC's), PCB's, MTBE's and hundreds of other chemical contaminants that may be present in water, bad taste, and odors from your drinking water.
STAGE 5 - Water flows through the ion exchange resin, reducing heavy metals such as lead, copper, aluminum, and water hardness.
STAGE 6 & 7 - Water flows through 2 beds of Eagle Redox Alloy®(Oxidation/reduction process) media made of a special high-purity alloy blend of two dissimilar metals - copper and zinc. Representing a new and unique way of water processing medium which by its natural process of electrochemical oxidation/reduction and adsorption action reduces and/or removes many unwanted contaminants from water. It is a major advancement in water treatment technology that works on the electro-chemical and spontaneous-oxidation-reduction (Eagle Redox Alloy®) principles. Chlorine is instantaneously and almost inexhaustibly oxidized.
Iron and hydrogen sulfide are oxidized into insoluble matter and attach to the surface of the media. Heavy metals such as lead, mercury, copper, nickel, chromium, cadmium, aluminum, and other dissolved metals are removed from the water by the natural process of electrochemical process. They are attracted to the surface of the media, much like a magnet. The media inhibits bacterial growth throughout the entire unit.
STAGE 8 - Water flows through another one-micron filtration pad for further reduction of undesirable particles. The end result is a great reduction or elimination of a wide variety of contaminants.
STAGE 9 - Water passes through a CRYSTAL QUEST® reverse osmosis membrane, which removes and filters particles as small as 1/10,000 of a micron as most inorganic chemicals (such as salts, metals, minerals) most microorganisms including cryptosporidium and giardia, and most inorganic contaminants.
STAGE 10 & 12 - Water flows through another one - micron filter pads (1 micron equals 1/25,000th of an inch), which removes suspended particles such as silt, sediment, cyst (Giardia, Cryptosporidium), sand, rust, dirt, and other undissolved matter.
STAGE 11 - Water passes through granulated activated carbon (GAC).
Comes with a complete installation kit that includes a European lead-free long-reach designer faucet, CRYSTAL QUEST® 3.2 gallons stainless steel pressurized holding tank with a polypropylene inner liner and a 2.0 gallon capacity, all interconnecting color-coded tubing, filter cartridges, Ultrafiltration membrane, RO membrane, wrenches, and installation hardware.
Optional exchange filter cartridges for FLUORIDE, NITRATES, ARSENIC and other water contaminants ARE AVAILABLE!
Please Note: When considering installation, if current under sink plumbing is hard copper tubing the saddle valve would be used; for flex tubing the T-valve would be required. While ordering a prompt will require that an installation valve is specified in order to progress through the order entry screen.
The Thunder C Series uses a Granulated Activated Coconut Shell Carbon (GAC) Filter Cartridge, post membrane cartridge, to remove volatile organic carbon compounds (VOC’s), insecticides, pesticides and industrial solvents. 
The Thunder M Series uses a 6-stage Filtration Cartridge, post membrane cartridge, one-micron filter pad, ERA-6500®, ERA-9500®, GAC (coconut shell), ceramic ball resin, and another one-micron pad.
P Models also have a pressure pump. Please consider these models if you have low water pressure. 
*A Leak Detector Smart Valve should be purchased/installed to prevent unknown water line conditions such as high water pressure, lack of pressure regulator, water spiking or hammering, or negligent installation.
*A Leak Detector Smart Valve should be purchased/installed to prevent unknown water line conditions such as high water pressure, lack of pressure regulator, water spiking or hammering, or negligent installation.
*A Leak Detector Smart Valve should be purchased/installed to prevent unknown water line conditions such as high water pressure, lack of pressure regulator, water spiking or hammering, or negligent installation.
Manufacturer return policy (IMPORTANT: Crystal Quest ONLY allows the return of new, unused items still in their original packaging within 30 days of ordering. Custom ordered products, special orders, and reverse osmosis systems are not eligible for return as they are final sale.)
Warranty (One-Year Limited Warranty CRYSTAL QUEST® warrants your CRYSTAL QUEST® Water Filter Systems for one year from the date of purchase (except filter cartridges and UV bulbs ) against all defects in materials and workmanship, when used in compliance with the Use and Care Manual. CRYSTAL QUEST® disclaims all implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose. If for any reason the product proves to be defective within one year from the date of purchase the customer would be responsible for all shipping charges and the unit should be shipped to CRYSTAL QUEST®. The entire system will be repaired or replaced without charge for the repairs or replacement. Please package your CRYSTAL QUEST® unit carefully to avoid damage in transit. This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state. CRYSTAL QUEST® assumes no responsibility for incidental or consequential damages; for damages arising out of the misuse of the product or the use of any unauthorized attachment. Some states do not allow the exclusion or limitation of implied warranties or incidental or consequential damages, so the above limitations or exclusion may not apply to you. Should service be required during or after the warranty period, or should you have any question regarding how to use you CRYSTAL QUEST® Water Filter System please contact: Technical Support Department atservice@crystalquest.com. Monday through Friday, 9:00 A.M. to 5 P.M. Eastern Standard Time.)
Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: Any item not in its original condition is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
Cancellations & Refunds: Home Power Direct has one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call (678) 403-6021 or email sales@homepowerdirect.com
How will I know my order is confirmed?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
When will my card be charged?
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
When will I know my order has shipped?
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@homepowerdirect.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@homepowerdirect.com or call us at (678) 403-6021
Cancellations & Refunds: Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@homepowerdirect.com or call us at (678) 403-6021
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (678) 403-6021, or email sales@homepowerdirect.com any time.
Cancellations of Custom Orders
In the event, you have made a custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Home Power Direct's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
If you have questions, please send an email to sales@homepowerdirect.com or call us at (678) 403-6021
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
